Terms of Service
Effective date: September 30, 2026
Important Notices
Automatic Renewal. Paid Subscriptions automatically renew until canceled. Review Section 11 and the terms displayed at checkout. Deleting the App or account does not cancel an app-store Subscription.
Global Arbitration; Class-Action and Jury-Trial Waivers. Except where prohibited by applicable law, subject to the limited exceptions in Section 24, and unless you timely exercise the 31-day opt-out right in Section 24.8, you agree that all Disputes worldwide will be resolved through final and binding individual arbitration legally seated in New York County, New York, and not in court. Non-arbitrable claims must be brought exclusively in the designated New York courts to the fullest extent permitted by law.
Regional Terms. The Country-Specific Terms modify these global Terms and preserve non-waivable local consumer rights. Rights concerning cooling-off periods, local courts, and content-moderation appeals vary by jurisdiction.
Contents
Select a heading to go to that section.
2. Eligibility, Legal Capacity, and Territorial Availability
3. Account Registration and Security
4. Age, Identity, Photo, and Real-Person Verification
5. The Service and No Guarantee of Outcomes
6. User Safety and Offline Interactions
7. Lawful Use and Rules of Conduct
8. User Content, Permissions, and Responsibilities
9. Messages, AI Features, and Automated Systems
10. User-Created Events and Offline Activities
11. Paid Services, Subscriptions, Auto-Renewal, and Billing
12. Virtual Items, Including Charms
13. Third-Party Services and App Stores
14. Sheer Intellectual Property and Limited License
15. Copyright and Other Rights Complaints
16. Moderation, Investigations, Reporting, and Appeals
17. Suspension, Termination, and Account Deletion
18. Privacy and Data Practices
19. Service Availability, Testing, and Changes
23. Governing Law and Court Venue
24. Arbitration Agreement, Class-Action Waiver, and Jury-Trial Waiver
25. Electronic Communications and Legal Notices
Global Terms of Service
1. Agreement and Scope
These Terms of Service (the “Terms”) are a legally binding agreement between you and PWD Entertainment, LLC, a Delaware limited liability company (“Sheer,” “we,” “us,” or “our”). These Terms govern your access to and use of the Sheer mobile application (the “App”), the Sheer website and any subpages controlled by us (the “Website”), and the dating, social-discovery, matching, messaging, event, verification, subscription, virtual-item, safety, support, and related services that we make available through the App or Website (collectively, the “Service”).
By creating an account, clicking or tapping an acceptance button, purchasing a paid feature, or otherwise accessing or using the Service, you represent that you have read, understood, and agreed to these Terms, including the Community Guidelines and Child Safety Standards Policy, and acknowledge that the Privacy Policy was made available to you. If you do not agree to these Terms or the policies that form part of them, do not create an account or use the Service.
The Country-Specific Terms, Community Guidelines and Child Safety Standards Policy form part of these Terms. Purchase screens, feature-specific terms, promotional terms, and other disclosures presented to you at or before a transaction or feature activation also apply to that transaction or feature. If provisions conflict, the order of precedence is: (1) applicable law; (2) the applicable Country-Specific Terms; (3) transaction- or feature-specific terms for the relevant matter; (4) these global Terms; and (5) the Community Guidelines and Child Safety Standards Policy.
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal data. It is provided as a privacy notice and does not create contractual rights, warranties, or remedies beyond those established by these Terms or applicable law.
The Service is licensed for your personal, noncommercial use. No provision of these Terms limits a right or remedy that applicable law does not permit you to waive.
2. Eligibility, Legal Capacity, and Territorial Availability
You may use the Service only if all of the following are true:
- You are at least 18 years old and have reached any higher age of majority or minimum age required to enter into these Terms where you reside.
- You have legal capacity to enter into these Terms and are not barred from using the Service under applicable law.
- You have never committed, been convicted of, pleaded guilty or no contest to, or received a comparable adjudication for any crime involving violence, a threat of violence, sexual misconduct, sexual exploitation, abuse of a minor, human trafficking, stalking, kidnapping, domestic violence, murder, a hate crime, terrorism, or violent extremism; you are not required to register as a sex offender in any jurisdiction; you are not subject to a court or administrative order prohibiting you from using a dating or social-networking service; and you have not been permanently removed from the Service unless we have expressly authorized your return.
- You are not a person or entity with whom we are prohibited from dealing under applicable sanctions, export-control, anti-money-laundering, or similar laws.
- You will use the Service only for a “Lawful Use” as defined in Section 7 and comply with the Community Guidelines and Child Safety Standards Policy.
The Service may not be lawful, available, or appropriate in every location. We may restrict, suspend, or discontinue access in any territory, or to any feature, where we reasonably consider restriction necessary to comply with law, protect users or Sheer, address safety or operational risk, or satisfy a platform or service-provider requirement. Availability of the App in an app store does not represent that every feature or use is lawful in your location.
You may maintain only one active personal account unless Sheer expressly permits otherwise. You may not create an account for another person, transfer or sell an account, or permit another person to use your account.
If any representation or eligibility condition in this Section ceases to be true, your authorization to access or use the Service automatically ends, and you must immediately stop using the Service and delete your account. To the fullest extent permitted by law, Sheer may suspend or terminate the account without prior notice and may take reasonable measures to prevent re-registration.
3. Account Registration and Security
You must provide accurate, current, and complete information and keep it updated. You may not misstate your age, identity, location, relationship status, or other material information; impersonate another person or organization; or create a materially deceptive profile. Sheer may correct obvious technical errors, require supporting information, or restrict an account while information is verified.
You are responsible for safeguarding your login credentials, devices, authentication methods, and account. You are responsible for activity conducted through your account unless applicable law provides otherwise. Promptly notify Sheer at support@sheer.dating or through the dedicated communication line in the App if you believe an account or device has been compromised. Sheer may require reauthentication, reset credentials, or temporarily restrict the account.
If you register through an app store, authentication provider, or other third party, that provider may supply account information and may impose separate terms. Sheer is not responsible for a third party’s authentication service or your loss of access to it.
Sheer may communicate with you at the e-mail address, telephone number, in-app inbox, or device associated with your account. You must maintain an e-mail address at which you can receive important account and legal notices.
4. Age, Identity, Photo, and Real-Person Verification
Sheer may require age assurance, identity verification, photo verification, liveness checks, real-person checks, account-integrity checks, or reverification before account creation or at any time. Verification may be performed by Sheer or a third-party provider and may involve a selfie, photograph, video, identity document, date of birth, liveness signal, face comparison, age estimation, device information, or other indicators described in the Privacy Policy or a feature-level notice.
Where applicable law requires a specific notice, consent, written release, or alternative method, Sheer will request it separately. If you do not complete a required verification step, Sheer may deny, restrict, suspend, or terminate the affected feature or account.
A verification badge, status, result, or other indicator is limited to the particular check performed at a particular time. It is not a background check, endorsement, guarantee of identity or age, confirmation of all profile information, or assurance that a user is safe, truthful, or compatible. Verification may produce false positives or false negatives. You must continue to exercise independent judgment and follow the precautions in Section 6 (User Safety and Offline Interactions).
5. The Service and No Guarantee of Outcomes
The Service may enable users to create profiles, state preferences, discover or receive recommendations concerning other users, exchange communications and media, use AI-assisted matching tools, interact with clearly identified automated conversational or image-generation features (“AI Bot Features”), purchase subscriptions or Virtual Items, create or receive invitations to events, and use other features that Sheer may make available. Features, eligibility, visibility, ranking, pricing, content, and functionality may vary by location, distribution platform, account status, product configuration, testing group, or other lawful factor. An AI Bot Feature may be unavailable or restricted where law, an app-store policy, or Sheer’s safety standards require.
Sheer does not promise that the Service will produce any match, communication, response, relationship, meeting, event, or other outcome. Sheer does not guarantee compatibility, authenticity, availability, conduct, intentions, health status, background, or statements of any user. Ranking and recommendations are estimates based on available information and may be incomplete, inaccurate, or changed at any time.
Sheer is not a marriage broker, escort service, healthcare provider, therapist, emergency service, transportation provider, venue operator, financial adviser, employment service, housing service, credit provider, or professional background-screening service. The Service is not intended for decisions concerning employment, housing, credit, insurance, education, immigration, or another high-impact purpose.
6. User Safety and Offline Interactions
You are solely responsible for deciding whether, when, where, and how to communicate with or meet another user or attend an event. Online and offline interactions involve risks, including deception, harassment, stalking, fraud, theft, physical injury, sexual violence, exposure to communicable disease, and other harm. No technical or verification measure eliminates those risks.
Sheer does not routinely conduct criminal, sex-offender-registry, identity, health, or other background checks on every user. Sheer may conduct or obtain checks, review public information, or use fraud and safety tools in its discretion where lawful, but has no duty to do so and does not warrant any result.
- Use independent judgment; do not rely solely on a profile, badge, recommendation, or communication.
- Do not send money, financial credentials, intimate authentication information, or property to another user based solely on an interaction through the Service.
- Use appropriate precautions before meeting or attending an event, and tell a trusted person where you will be when appropriate.
- Obtain and respect freely given, specific, ongoing consent for any sexual or intimate activity. Consent may be withdrawn at any time.
- Report suspected underage use, threats, fraud, trafficking, exploitation, nonconsensual intimate imagery, or other serious misconduct through the reporting tools or at safety@sheer.dating.
- In an emergency or if anyone is in immediate danger, contact local emergency services. Sheer does not monitor the Service continuously and is not an emergency-response provider.
Any safety information Sheer provides is general information, not a guarantee or substitute for your judgment. To the fullest extent permitted by law, you knowingly and voluntarily assume all risks of communications, meetings, sexual or intimate activity, transactions, user-created events, and other online or offline interactions with users or third parties. Nothing in these Terms excludes liability that cannot lawfully be excluded.
To the fullest extent permitted by law, you release and covenant not to sue Sheer and its affiliates, officers, directors, members, employees, agents, licensors, and service providers for claims, demands, losses, liabilities, or damages, whether known or unknown, arising out of or relating to the Content or conduct of another user or third party; a user dispute; a communication, match, meeting, sexual or intimate activity, transaction, event, or other interaction; or another user’s misuse of information. Sheer is not a party to arrangements between users and has no duty to mediate, investigate, monitor, protect, warn, intervene in, or resolve a dispute or interaction. This release does not apply to Sheer’s own conduct to the extent applicable law prohibits the release.
If you are a California resident, you expressly waive and relinquish any and all rights and benefits under Section 1542 of the California Civil Code, which provides: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” This waiver does not apply to a claim that cannot lawfully be released.
7. Lawful Use and Rules of Conduct
The Service may be used only for a “Lawful Use.” You must also comply at all times with the Community Guidelines and Child Safety Standards Policy, each of which forms part of these Terms. A violation of either policy is a violation of these Terms.
A Lawful Use means that your access, Content, communications, conduct, interactions, events, and use or disclosure of information obtained through the Service comply with all applicable laws, statutes, regulations, ordinances, rules, orders, sanctions, and rights and do not facilitate, solicit, attempt, conspire to commit, or conceal unlawful or prohibited conduct. Without limiting the foregoing, you may not use the Service, attempt to use the Service, or assist another person to use the Service to:
- violate, evade, circumvent, or assist another person to violate any applicable law, statute, regulation, ordinance, rule, court or administrative order, sanctions or export-control requirement, or third-party right;
- create or maintain an account while under the minimum age; facilitate underage access; groom, exploit, sexualize, solicit, contact, or endanger a minor; promote pedophilia or any sexual interest in minors; or create, request, possess, transmit, distribute, or link to child sexual abuse material or any sexualized content involving a minor;
- engage in, advertise, solicit, arrange, or facilitate prostitution, escorting, compensated dating or sexual activity, commercial sexual services, human trafficking, slavery, forced labor, sexual exploitation, or any sale or purchase of a person, whether or not the underlying activity is lawful in a particular location. Sheer will cooperate with law enforcement and may report suspected violations to the National Center for Missing & Exploited Children (NCMEC) and other authorities as required or permitted by law, including under 18 U.S.C. § 2258A.
- engage in or facilitate incest or sexual activity involving a prohibited familial relationship; nonconsensual sexual activity; sexual extortion; blackmail; coercion; abuse; or the creation, solicitation, threat, possession, or distribution of nonconsensual intimate imagery;
- buy, sell, advertise, solicit, distribute, or facilitate illegal drugs, controlled substances, weapons, counterfeit goods, stolen property, unlawful gambling, or other illegal goods, services, or contraband;
- commit or facilitate fraud, scams, phishing, identity theft, money laundering, financial fraud, deceptive fundraising, investment or cryptocurrency solicitation, pyramid schemes, extortion, blackmail, or requests for money, gift cards, credentials, property, or financial information;
- incite, threaten, plan, finance, recruit for, praise in a manner intended to encourage, or otherwise facilitate violence, terrorism, violent extremism, a hate crime, or harm to a person or group;
- use, disclose, retain, copy, combine, sell, broker, analyze, or otherwise exploit information obtained through the Service for any unauthorized or unlawful purpose, including stalking, doxxing, harassment, surveillance, facial recognition, identity resolution, background screening, data brokerage, or eligibility or decision-making concerning employment, housing, credit, insurance, education, immigration, or healthcare;
- threaten, harass, stalk, intimidate, abuse, defame, shame, discriminate against, or promote hatred or violence against any person or protected group;
- impersonate another person or organization; use stolen, manipulated, synthetic, or misleading identity materials; or materially misrepresent your identity, age, intentions, affiliations, location, relationship status, or circumstances;
- disclose another person’s private, confidential, identifying, health, financial, location, or intimate information without lawful authority and any required consent; or infringe intellectual-property, privacy, publicity, confidentiality, contractual, or other rights;
- send spam, chain messages, unauthorized advertising, bulk solicitations, recruitment messages, political fundraising, or other unauthorized commercial, promotional, or campaigning content;
- scrape, crawl, index, copy, harvest, monitor, export, aggregate, or collect data or Content by automated means; use bots, scripts, plug-ins, browser extensions, emulators, or unauthorized interfaces; or use Service data to train, test, benchmark, or improve a competing product, model, or database;
- reverse engineer, decompile, disassemble, copy, modify, create derivative works from, bypass, circumvent, probe, test, or interfere with the Service, its security, access controls, rate limits, technical measures, source code, systems, or networks; or upload malware or other code intended to disrupt, damage, intercept, or obtain unauthorized access, except only to the extent a nonwaivable law expressly permits;
- sell, rent, sublicense, transfer, share, or commercially exploit an account, Subscription, Virtual Item, match, invitation, or access credential; evade a block, moderation decision, payment obligation, geographic restriction, verification requirement, or prior removal; submit a knowingly false report; manipulate reporting systems; or interfere with an investigation;
- organize or promote an event that is unlawful, unsafe, deceptive, exploitative, or inconsistent with Section 10 (User-Created Events); solicit or engage in conduct inconsistent with the intended personal dating and social-discovery purpose of the Service; or create a material safety, legal, fraud, security, operational, or integrity risk; or
- otherwise violate these Terms, applicable feature-level rules, or the rights, safety, or legitimate interests of Sheer, another user, or any third party.
Sheer may enforce this Section based on conduct or information on or off the Service, including user reports, public records, and lawful screening, when Sheer reasonably believes the conduct presents a safety, fraud, legal, security, reputational, or integrity risk. Sheer need not wait for a criminal conviction, regulatory finding, or final adjudication and may withhold the source or details of an enforcement decision where disclosure could impair safety, privacy, fraud prevention, an investigation, or Sheer’s systems. Sheer may issue additional feature-level rules, provided they do not reduce mandatory consumer rights.
8. User Content, Permissions, and Responsibilities
8.1 Your Content and ownership
“Content” means information or material that you submit, upload, transmit, record, generate, publish, display, or otherwise make available through the Service, including profile information, photographs, video, audio, messages, links, event information, reports, support communications, AI prompts, conversations with AI Bot Features, generated text or images, and feedback. As between you and Sheer, you retain any ownership rights you have in your Content, subject to the rights granted in these Terms.
8.2 License to Sheer
You grant Sheer and its affiliates a nonexclusive, worldwide, royalty-free, fully paid, transferable, and sublicensable license to host, store, cache, reproduce, transmit, format, adapt, translate, modify for technical or moderation purposes, create derivative works from, display, perform, distribute, analyze, and otherwise use and process your Content as reasonably necessary to:
- operate, provide, deliver, personalize, maintain, support, secure, moderate, and enforce the Service;
- perform matching, recommendation, search, safety, fraud-prevention, verification, support, analytics, research, development, testing, evaluation, and improvement functions, including training and evaluating models and automated systems as described in the Privacy Policy;
- make Content available to the users or recipients you select or to whom the feature ordinarily makes it visible;
- comply with law, valid legal process, safety obligations, and these Terms; investigate or respond to reports; and establish, exercise, or defend legal claims; and
- support a financing, reorganization, merger, acquisition, sale, or similar corporate transaction, subject to applicable law.
For private messages and other Content not made public or profile-visible, this license does not authorize Sheer to display the Content publicly or use it in external advertising that identifies you unless you separately authorize that use or applicable law otherwise permits it. Sheer may use aggregated or de-identified information as permitted by law.
The license lasts while your Content is available through the Service and for the retention periods described in the Privacy Policy. It continues for copies retained in backups, safety or enforcement records, legal holds, or systems where immediate deletion is not reasonably practicable, and for Content another user has lawfully retained or received. To the fullest extent permitted by law, you waive and agree not to assert moral rights or similar rights solely to the extent necessary for Sheer to exercise this license.
8.3 Your representations
You represent and warrant that: (a) you own or control all rights necessary to create, submit, upload, transmit, display, and otherwise make available your Content and to grant the license in Section 8.2; (b) you have obtained and will maintain all licenses, permissions, consents, releases, and authorizations required from every identifiable person or rights holder appearing in or affected by your Content; (c) your Content and Sheer’s permitted use of it will not violate law or another person’s rights; and (d) your Content is accurate in all material respects when accuracy is relevant. You are solely responsible for your Content and the consequences of submitting or sharing it.
8.4 Content-specific indemnity
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Sheer, its parents, subsidiaries, affiliates, successors, assigns, and each of their respective officers, directors, members, employees, agents, contractors, representatives, licensors, service providers, suppliers, and distribution and payment partners (collectively, the “Sheer Parties”) from and against any third-party claim, demand, action, proceeding, investigation, loss, liability, damage, judgment, settlement, penalty, cost, or expense, including reasonable attorneys’ fees and costs, arising out of or relating to: (a) your Content or Sheer’s use of it as authorized by these Terms; (b) an allegation that your Content infringes, misappropriates, or otherwise violates another person’s intellectual-property, privacy, publicity, confidentiality, data-protection, contractual, or other right; or (c) your failure to obtain or maintain any ownership right, license, permission, consent, release, or authorization required for your Content.
This indemnity is in addition to, and not in limitation of, Section 22 (Indemnification).
8.5 Other users and feedback
You receive only a limited, personal, nontransferable right to view or use another user’s Content within the Service and for the intended interaction. You may not copy, publish, exploit, or use another user’s Content outside the Service without that user’s authorization. If you provide ideas, suggestions, or other feedback, Sheer may use them without restriction or compensation, and you represent that doing so will not violate another person’s rights.
9. Messages, AI Features, and Automated Systems
Sheer and its providers may transmit, store, transcribe, translate, classify, score, analyze, and review messages, media, prompts, generated outputs, interactions, and behavioral signals using automated systems and, where appropriate, trained personnel. These activities may support matching, recommendations, personalization, AI Bot Features, safety, moderation, fraud prevention, support, research, development, testing, model training and evaluation, legal compliance, and enforcement, as described in the Privacy Policy. Sheer may also automatically send approved profile photos to third-party image or AI providers for enhancement or animation as part of the Service, subject to the Privacy Policy and applicable law.
AI Bot Features are automated software systems, not people, users, therapists, advisers, emergency responders, or relationship partners. Where available, they may generate adult-themed text or images only to the extent permitted by applicable law, the applicable distribution platform, and Sheer’s safety controls. Sheer may label, filter, blur, limit, decline, remove, or discontinue prompts or outputs and may vary the feature by territory or platform.
AI-generated or automated outputs may be incomplete, biased, inaccurate, delayed, unexpected, or inappropriate. They do not guarantee compatibility, identity, intent, safety, legality, or any outcome and should not be treated as professional advice or the sole basis for a consequential decision. You are responsible for reviewing and lawfully using any output before sharing or relying on it.
You may not use an AI or automated feature to impersonate another person; create nonconsensual intimate imagery or sexualized content involving an actual, fictional, simulated, digitally generated, or age-ambiguous minor; use a real person’s likeness without lawful authorization; encourage self-harm, violence, exploitation, trafficking, or other illegal conduct; evade a safety control; or otherwise violate Section 7, the Community Guidelines or the Child Safety Standards Policy. Prompts, inputs, and outputs are Content and remain subject to all of these rules.
10. User-Created Events and Offline Activities
The Service may permit users to create, promote, discover, receive invitations to, or communicate about events or offline activities. Unless Sheer expressly identifies itself in writing as the organizer, every event is created and organized by users or third parties, not Sheer. An organizer is independent of Sheer and has no authority to bind Sheer.
Sheer does not control or warrant an event’s legality, description, venue, accessibility, security, attendance, participants, activities, alcohol or substance practices, insurance, transportation, or compliance with permits and local rules. Event organizers and attendees are responsible for lawful conduct, age restrictions, consent, safety, venue rules, licenses, taxes, insurance, and any other obligations that apply.
Sheer may remove an event listing, restrict invitations, preserve information, report suspected misconduct, or suspend accounts when Sheer reasonably considers action necessary, but has no duty to inspect or supervise an event. Commercial sexual services, exploitation, trafficking, nonconsensual activity, and other conduct prohibited by Section 7 (Lawful Use and Rules of Conduct) are prohibited regardless of how an event is described.
To the fullest extent permitted by law, you participate in or organize an event at your own risk and release Sheer from claims arising from the acts or omissions of organizers, venues, attendees, or other third parties. This release does not apply to liability that applicable law does not permit Sheer to exclude.
11. Paid Services, Subscriptions, Auto-Renewal, and Billing
11.1 Paid Services and checkout disclosures
Sheer may offer subscriptions, premium features, boosts, verification features, event features, or other paid products (collectively, “Paid Services”). Some interactions or features, including initiating particular communications, may require a Paid Service or Virtual Item, as disclosed in the Service. Before purchase, the checkout flow will display the material price, billing period, renewal terms, and other information required by applicable law.
11.2 Payment authorization
By purchasing a Paid Service, you authorize Sheer or the applicable app store or payment provider to charge the displayed price, applicable taxes, and disclosed recurring charges to your selected payment method. You represent that you are authorized to use that method. If payment fails or is reversed, Sheer may suspend or restrict the Paid Service or account, subject to applicable law.
11.3 Automatic renewal
A paid subscription (a “Subscription”) automatically renews for the period and at the frequency disclosed at checkout until you cancel. You authorize recurring charges at the then-current disclosed price, plus applicable taxes. Sheer or the purchase platform will provide advance renewal, price-change, or reminder notices when applicable law requires them. A price change applies no earlier than the next renewal after any required notice.
11.4 Cancellation
Cancel a Subscription through the same platform or account setting through which you purchased it, following the instructions displayed there. Cancellation stops future renewals and ordinarily takes effect at the end of the current paid period. Deleting the App or your Sheer account does not cancel a Subscription managed by Apple, Google, or another payment provider. You must cancel it separately through that provider.
Additional statutory cancellation rights appear in the Country-Specific Terms.
11.5 Trials and promotions
A trial or promotional offer is governed by the terms presented with it. Unless the offer says otherwise, a trial that requires a payment method converts to a paid, automatically renewing Subscription at the end of the trial unless canceled before the conversion time displayed at enrollment. Eligibility may be limited, and Sheer may revoke an offer obtained through fraud, duplicate accounts, or material error.
11.6 Refunds and credits
Except as required by applicable law, stated in the applicable Country-Specific Terms, or expressly stated in a written refund policy presented at purchase, payments are nonrefundable and no credit is provided for a partially used billing period, an unanswered communication, an unused feature, or dissatisfaction with a match or outcome. Any discretionary refund or credit does not create an obligation to provide another. Purchases made through an app store or payment provider may be subject to that provider’s refund process.
11.7 Taxes, currency, and billing disputes
Prices may be displayed in a local or converted currency and may exclude taxes where lawful. You are responsible for applicable taxes except taxes imposed on Sheer’s net income. Contact support@sheer.dating promptly about a billing error. Nothing in these Terms limits a lawful right to dispute a charge, but knowingly false or abusive chargebacks may result in restriction or termination.
12. Virtual Items, Including Charms
Sheer may offer virtual items, credits, tokens, boosts, or similar digital features, including items referred to as “Charms” (collectively, “Virtual Items”). Virtual Items are licensed, not sold. They are a limited, personal, revocable, nonexclusive, nontransferable right to use a feature within the Service, subject to these Terms and the rules displayed at purchase or use.
Virtual Items have no monetary or property value, are not legal tender, are not stored value, and may not be redeemed for cash, transferred, sold, traded, gifted except through an authorized feature, or used outside the Service. Sheer’s records determine the applicable balance absent manifest error.
A Virtual Item is ordinarily consumed when used and is nonrefundable except where applicable law requires otherwise. Sheer may establish purchase, use, or balance limits; correct errors; or change the price or availability of Virtual Items prospectively. Sheer may revoke Virtual Items obtained through fraud, error, unauthorized transfer, chargeback, or breach. If Sheer materially discontinues a paid Virtual Item before it can reasonably be used, Sheer will provide any remedy required by applicable law.
The purchase or use of a Virtual Item does not guarantee a reply, match, interaction, placement, visibility level, or other outcome.
13. Third-Party Services and App Stores
The Service may depend on or link to third-party platforms and services, including Apple’s App Store, Google Play, other app stores, payment processors, authentication services, identity-verification providers, cloud, communications, AI, analytics, safety, maps, event, and other providers. Those platforms and services are governed by their own terms and privacy practices. Certain location and event features use Google Maps Platform services, including Google Places. Use of Google Maps content through the Service is also subject to the then-current Google Maps Platform terms and Google Privacy Policy, available at https://cloud.google.com/maps-platform/terms and https://policies.google.com/privacy, together with applicable Google Maps attribution, display, use, and caching requirements. Sheer may also use Amazon Location Service and the public OpenStreetMap Nominatim service for location-related functions. To the fullest extent permitted by law, Sheer does not control and is not responsible for a third party’s service, content, security, availability, billing system, refund or account decision, act, or omission.
13.1 Apple App Store terms
If you obtained the App from Apple’s App Store, you and Sheer acknowledge and agree that: (a) these Terms are between you and Sheer, not Apple; (b) Sheer, not Apple, is solely responsible for the App and its content; (c) the license granted in Section 14 is limited to use on Apple-branded products that you own or control and as permitted by applicable App Store usage rules, including any use permitted through Family Sharing or a similar Apple feature; (d) Apple has no obligation to provide maintenance or support; (e) if the App fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price paid for the App, if any, to the extent required by Apple’s rules or applicable law, and Apple has no other warranty obligation; (f) Sheer, not Apple, is responsible for addressing claims relating to the App or your possession or use of it, including product-liability, consumer-protection, regulatory, and intellectual-property claims; (g) you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as supporting terrorism and are not listed on a U.S. government restricted-party list; and (h) you must comply with applicable third-party terms. Apple and its subsidiaries are third-party beneficiaries of this paragraph and may enforce it.
13.2 Google Play and other app stores
If you obtained the App through Google Play or another app store (each, a “Third-Party Store”), these Terms are between you and Sheer, not the Third-Party Store, except to the extent the store’s mandatory terms expressly provide otherwise. Sheer is responsible for the App and for support that applicable law or the store’s mandatory terms require Sheer to provide. A Third-Party Store has no obligation to provide maintenance, support, warranties, or remedies, or to address claims relating to the App, except to the extent its terms or applicable law expressly provide otherwise. Purchases and Subscriptions processed through a Third-Party Store are billed to and managed through your store account; cancellation and refund requests must follow the store’s applicable process, and deleting the App or your Account does not cancel a Subscription. You must comply with the Third-Party Store’s applicable terms. To the fullest extent permitted by law, Sheer is not liable for a Third-Party Store’s availability, billing system, refund or account decision, removal or suspension of the App, or other act or omission.
14. Sheer Intellectual Property and Limited License
The Service, including its software, source and object code, design, layout, interfaces, databases, selection and arrangement, algorithms, models, graphics, text, trademarks, logos, and other materials supplied by Sheer (excluding user Content), is owned by or licensed to Sheer and is protected by intellectual-property and other laws.
Subject to your continuing compliance with these Terms, including Section 7 (Lawful Use and Rules of Conduct), and solely for a Lawful Use, Sheer grants you a limited, personal, revocable in Sheer’s sole discretion, non-exclusive, non-transferable, and non-sublicensable license to install and use one object-code copy of the App on a device you own or control and to access and use the Service for its intended personal noncommercial purpose. The license in this Section 14 is expressly conditioned on your compliance with Section 7 and every other provision of these Terms. Any act or omission that would violate Section 7, or any other material breach of these Terms, immediately and automatically terminates the license without any further act or notice by Sheer, and any subsequent access to or use of the Service is unlicensed and unauthorized. All rights not expressly granted are reserved by Sheer and its licensors, and nothing in these Terms transfers ownership of, or any interest in, the Sheer IP.
You may not use Sheer’s name, marks, branding, or content in a way that implies sponsorship, endorsement, affiliation, or authorization without prior written permission. You may not copy, sell, license, distribute, publicly display, create derivative works from, or commercially exploit Sheer materials except as expressly permitted by these Terms or a nonwaivable law.
15. Copyright and Other Rights Complaints
Sheer respects intellectual-property and other rights. A notice claiming copyright infringement should identify the copyrighted work; identify and locate the allegedly infringing material; provide the complaining party’s contact information; include a good-faith statement that the disputed use is not authorized; include a statement under penalty of perjury that the notice is accurate and the sender is authorized to act; and contain a physical or electronic signature. Send notices to copyright@sheer.dating; telephone: 646-657-9387; attention: Copyright Compliance and to PWD Entertainment, LLC, Attn: Copyright Compliance, 16192 Coastal Highway, Lewes, Delaware 19958, United States.
Where the U.S. Digital Millennium Copyright Act applies, a counter-notice should identify the removed material and its former location; state under penalty of perjury that removal resulted from mistake or misidentification; provide the sender’s name, address, and telephone number; consent to the jurisdiction required by law; accept service of process from the original claimant; and contain a signature.
Sheer may remove material and terminate repeat infringers where appropriate. Sheer may forward a notice or counter-notice to the affected user and may disclose it as required to administer the process. Knowingly submitting a materially false notice may create liability. Claims concerning trademarks, privacy, impersonation, or other rights may be sent to legal@sheer.dating with sufficient detail for Sheer to assess the report.
16. Moderation, Investigations, Reporting, and Appeals
Sheer maintains moderation features and processes designed to comply with applicable law and distribution-platform requirements for user-generated-content and social services. For versions distributed through the Apple App Store, Google Play, or another platform that requires them, these measures include filtering or restricting objectionable material, in-App mechanisms for reporting Content or users, the ability for users to block other users, and processes for timely review and response to reports. Sheer may use automated tools and human review to scan, classify, preserve, restrict, demote, remove, or disable Content, accounts, events, communications, AI prompts or outputs, or features; investigate suspected violations; request information; preserve evidence; restrict visibility or functionality; warn users; block devices or payment instruments; report conduct to safety organizations or authorities; or take other proportionate action.
Reports involving suspected underage use, grooming, child sexual abuse or exploitation, child sexual abuse material, trafficking, imminent threats, or other priority illegal content may be triaged for expedited review. Sheer may remove or restrict Content, suspend or terminate accounts, preserve relevant information, and make reports to the National Center for Missing & Exploited Children, law enforcement, app stores, or other competent recipients where required or permitted by law. Sheer may act without prior notice when it reasonably believes immediate action is necessary for safety, fraud prevention, legal compliance, evidence preservation, platform integrity, or protection of Sheer or another person.
Moderation may be imperfect, delayed, or inconsistent, and Sheer does not guarantee that it will detect, prevent, investigate, or remove every violation or harmful item. To the fullest extent permitted by law, Sheer is not liable for a good-faith moderation or enforcement decision, a failure or delay to act, or reliance on user reports, public information, service providers, or automated tools, except for liability that cannot lawfully be limited.
Where Sheer offers an appeal or applicable law requires one, you may appeal through the in-App process or by contacting support@sheer.dating within the stated period. An appeal must be truthful and may require identity or account verification. Additional rights for EU/EEA users appear in the European Union / EEA terms.
Section 230 Notice. To the fullest extent permitted by law, Sheer provides the Service as a provider of an interactive computer service under 47 U.S.C. § 230 and equivalent provisions. Sheer is not a publisher or speaker of Content provided by users or third parties. The moderation measures described above do not create a duty to monitor every item of Content or every interaction, and Sheer does not guarantee that it will detect or remove every violation. Sheer will take the measures required by applicable law and by the distribution-platform rules that govern the applicable version of the App.
17. Suspension, Termination, and Account Deletion
You may stop using the Service and request account deletion through the in-App controls or another method Sheer makes available. Account deletion does not cancel a Subscription managed by an app store or payment provider; see Section 11.4 (Cancellation).
Sheer may suspend, restrict, refuse, or terminate access, with or without prior notice as permitted by law, if Sheer reasonably believes that you violated these Terms, the Community Guidelines, or the Child Safety Standards Policy; created a safety, fraud, security, legal, payment, or reputational risk; misused the Service; failed verification; remained inactive; caused material operational burden; or if Sheer discontinues the Service or a territory. Sheer may preserve information and prevent re-registration where permitted by law.
Unless applicable law requires otherwise, termination for your breach does not entitle you to a refund, and unused Virtual Items may be forfeited. If Sheer terminates a prepaid Paid Service without cause and without providing substantially equivalent access through the paid period, Sheer will provide any refund or remedy required by law.
Deletion and termination are subject to the retention, backup, safety, legal-hold, transaction, and other practices described in the Privacy Policy. Sections that by their nature should survive, including provisions concerning licenses already exercised, payments, intellectual property, disclaimers, liability, indemnity, disputes, and general terms, survive termination.
18. Privacy and Data Practices
The Privacy Policy describes Sheer’s data practices, including the categories of personal information collected, purposes and legal bases for processing, disclosure and transfer practices, retention, security, and available rights. It is provided as a privacy notice and is not incorporated as an independent contractual promise, warranty, or remedy except to the extent applicable law expressly provides otherwise.
By accepting these Terms or accessing or using the Service, you acknowledge that the Privacy Policy was made available to you and that you had an opportunity to review it. The Community Guidelines and Child Safety Standards Policy form part of these Terms and describe rules that Sheer may enforce using the data practices explained in the Privacy Policy.
Where applicable law requires a separate consent or authorization, Sheer will request it separately. Withdrawing a consent may limit or prevent use of a feature that depends on the relevant processing. You should not submit information that you do not want processed as described in the Privacy Policy or made visible through the feature you select.
No method of transmission or storage is completely secure. Sheer does not promise absolute security or confidentiality. Once you disclose Content to another user, Sheer cannot control screenshots, copies, republication, or use outside the Service.
19. Service Availability, Testing, and Changes
Sheer may add, modify, test, suspend, or discontinue features, interfaces, eligibility criteria, rankings, recommendations, limits, or integrations. Some features may be beta, experimental, geographically limited, or available only to selected users. Sheer does not guarantee uninterrupted, error-free, secure, or permanent access.
Sheer may perform maintenance, impose usage limits, or take emergency action without notice. Sheer is not obligated to retain Content indefinitely or provide an export except where applicable law requires it. You are responsible for retaining copies of Content you need.
To the fullest extent permitted by law, Sheer may modify, suspend, replace, or discontinue any feature or part of the Service, including a paid or prepaid feature, at any time. If applicable law requires notice, substitute performance, a refund, credit, or another remedy for a change to a Paid Service, Sheer will provide only the remedy required by law or expressly stated in the transaction-specific terms. Sheer may discontinue the Service entirely, subject to nonwaivable law and accrued payment obligations.
20. Disclaimers
To the fullest extent permitted by law, the Service is provided “as is,” “as available,” and with all faults. Sheer and its affiliates, licensors, and service providers disclaim all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, quiet enjoyment, accuracy, availability, and security, and any warranty that the Service will be uninterrupted or error-free.
Without limiting the foregoing, Sheer does not warrant the identity, age, background, health, sexual-health status, intentions, truthfulness, conduct, legality, compatibility, or safety of any user; the accuracy or usefulness of any Content, verification result, recommendation, AI output, translation, moderation decision, or safety information; any match, response, relationship, event, purchase outcome, or interaction; or the conduct, availability, legality, or security of a third-party service. No oral or written information or advice from Sheer creates a warranty not expressly stated in these Terms.
Sheer is not responsible for Content or conduct of users or third parties, whether online or offline. Sheer does not endorse a profile, event, product, service, or statement merely because it appears through the Service. You use Content, automated outputs, and safety information at your own judgment and risk.
To the fullest extent permitted by law, if you are dissatisfied with the Service, your sole contractual remedy is to stop using the Service, delete your account, and cancel future renewal. This sentence does not limit a nonwaivable statutory remedy or a refund or remedy expressly required under Section 11 or the applicable Country-Specific Terms.
Some jurisdictions do not permit certain disclaimers. In those jurisdictions, a disclaimer applies only to the maximum extent permitted, and nonwaivable statutory warranties and guarantees remain in force.
21. Limitation of Liability
To the fullest extent permitted by law, the Sheer Parties will not be liable for any indirect, incidental, special, consequential, exemplary, punitive, multiple, fixed, or enhanced damages; any loss of profits, revenue, business, opportunity, goodwill, reputation, use, data, Content, or other intangible loss; or any damages arising out of or relating to: (a) your access to, use of, or inability to use the Service; (b) any user or third-party Content, conduct, statement, omission, communication, interaction, meeting, transaction, or event, online or offline; (c) any Third-Party Store or other third-party service, product, act, omission, interruption, or decision; (d) unauthorized access to, use, alteration, corruption, or loss of an Account, Content, communication, or data; or (e) reliance on a profile, verification result, recommendation, translation, moderation action, safety information, or AI or other automated output, even if a Sheer Party was advised that the damages were possible or the damages were foreseeable.
To the fullest extent permitted by law, the total aggregate and cumulative liability of all Sheer Parties, collectively, for all claims arising out of or relating to the Service, these Terms, or the relationship between you and Sheer will not exceed the greater of: (a) US$100; and (b) the amount you paid directly to Sheer or through a Third-Party Store for Paid Services during the 12 months immediately preceding the event first giving rise to liability. This is one shared cap for all Sheer Parties and all users, Accounts, claims, events, injuries, damages, purchases, defendants, and theories of liability, not a separate cap for each claim, event, person, defendant, or theory.
These exclusions and limitations are fundamental elements of the bargain and apply under every theory of liability, including contract, tort, negligence, strict liability, statute, or otherwise, regardless of whether damages were foreseeable or a Sheer Party was advised of the possibility, and even if a remedy fails of its essential purpose. Sheer would not provide the Service on the same terms without them. They do not exclude or limit liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence where it cannot be limited, death or personal injury caused by negligence where it cannot be limited, breach of a nonwaivable statutory guarantee, or any other liability that applicable law prohibits Sheer from limiting. The Country-Specific Terms may provide additional savings clauses.
22. Indemnification
To the fullest extent permitted by law, you will defend, indemnify, and hold harmless the Sheer Parties from and against any third-party claim, demand, complaint, action, proceeding, arbitration, or investigation, and any resulting loss, liability, damage, judgment, settlement, penalty, fine, tax, chargeback, cost, or expense, including reasonable attorneys’ fees and costs, arising out of or relating to: (a) your access to, use of, or misuse of the Service, your Account or credentials, or information obtained through the Service; (b) your Content, including the matters described in Section 8.4 (Content-specific indemnity); (c) your act or omission, negligence, willful misconduct, or interaction or transaction with another user or third party, whether on or off the Service; (d) an event you create, organize, promote, host, control, or attend; (e) your breach of these Terms, an applicable feature-level rule, or a representation, warranty, or eligibility condition; (f) your violation of law or another person’s rights; or (g) taxes, fees, chargebacks, or payment disputes attributable to your transaction, Account, Content, or conduct.
Sheer will provide notice of a covered matter as reasonably practicable. At its election and at your expense, Sheer may assume the exclusive defense and control of the matter using counsel of its choice, without relieving you of your indemnification obligations. You will provide all cooperation and information reasonably requested. You may not settle, compromise, admit liability or fault, impose an obligation on a Sheer Party, or consent to injunctive or other nonmonetary relief affecting a Sheer Party without Sheer’s prior written consent. If Sheer does not assume control, it may participate through counsel of its choice. A delay in notice relieves you only to the extent you are materially prejudiced. This Section does not require indemnification for a Sheer Party’s own conduct only to the extent a final, nonappealable determination establishes that applicable law prohibits the indemnification.
23. Governing Law and Court Venue
Except for Disputes governed by Section 24 (Arbitration Agreement) and except to the extent applicable law provides otherwise, these Terms, the Service, the relationship between you and Sheer, and every Dispute are governed by the laws of the State of New York, without regard to conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of Section 24, and New York law applies only to the extent the Federal Arbitration Act does not apply or does not preempt inconsistent state law.
For every Dispute or proceeding that is not subject to arbitration—including an action to compel or stay arbitration, enforce Sections 23 or 24, or confirm, vacate, modify, or enforce an arbitral award—and for which applicable law does not require another forum, you and Sheer irrevocably consent to the exclusive personal jurisdiction and venue of the Supreme Court of the State of New York, New York County, and the United States District Court for the Southern District of New York. Each party waives any objection based on personal jurisdiction, venue, forum non conveniens, or a similar doctrine.
To the fullest extent permitted by law, regardless of your residence, nationality, location, or place of use, you covenant not to commence or maintain a claim against Sheer or a Sheer affiliate in any court outside the United States or in any U.S. court other than the New York courts identified above. Sheer does not consent to jurisdiction in any other court and expressly reserves every objection and defense to foreign or other jurisdiction, venue, or service. Sheer may seek dismissal, a stay, transfer, anti-suit or other injunctive relief, or enforcement of this forum covenant. This paragraph applies except only to the minimum extent a final determination establishes that applicable law gives you a forum right that cannot be waived. The applicable Country-Specific Terms control only for that nonwaivable conflict.
24. Arbitration Agreement, Class-Action Waiver, and Jury-Trial Waiver
IMPORTANT: PLEASE READ THIS SECTION CAREFULLY!
Except where prohibited by applicable law, for a user who timely opts out under Section 24.8, or for the limited matters expressly excluded below, you and Sheer agree to resolve all Disputes worldwide through final and binding individual arbitration legally seated in New York County, New York, not in court. Each party waives a jury trial and the right to participate in a class, collective, consolidated, coordinated, mass, or representative action.
24.1 Worldwide scope; FAA; covered Disputes
This Section applies worldwide to every user and every Dispute, regardless of residence, nationality, location, place of use, or where a claim is asserted, except only to the extent applicable law prohibits its application. “Dispute” has the broadest meaning permitted by law and includes any claim or controversy between you and Sheer or any Sheer affiliate, officer, director, member, employee, agent, licensor, or service provider arising out of or relating to these Terms, any prior terms, the Service, an account, Content, a purchase, an interaction, privacy or data practices, or the relationship between the parties, including claims arising before acceptance or after termination. The parties agree that these Terms evidence transactions involving interstate and international commerce. The Federal Arbitration Act, 9 U.S.C. §§ 1–16, and, where applicable, Chapter 2 of the Federal Arbitration Act, govern this Section. To the extent the FAA does not apply or does not preempt inconsistent law, New York law, including Article 75 of the New York Civil Practice Law and Rules, applies. Except for a court’s authority concerning the class-action waiver, a statutory right to elect court under the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, or another issue that applicable law reserves to a court, the arbitrator has exclusive authority to decide the interpretation, scope, validity, enforceability, and arbitrability of this Section and the Dispute.
24.2 Mandatory informal dispute resolution
Before commencing arbitration or an eligible small-claims action, the claimant must send a personally signed written notice describing the Dispute in reasonable detail, including the claimant’s name, account e-mail or identifier, contact information, factual and legal basis, requested relief, and a good-faith calculation of monetary relief. Send notice to legal@sheer.dating and PWD Entertainment, LLC, Attn: Dispute Resolution, 16192 Coastal Highway, Lewes, Delaware 19958, United States. Sheer may send its notice to the contact information associated with your account. A bulk, automated, template-only, or counsel-signed notice is ineffective unless applicable law requires otherwise.
For 60 days after receipt of a compliant notice, the parties will attempt in good faith to resolve the Dispute. Either party may request an individualized telephone or video conference, and the claimant must personally participate with counsel, if represented. Completion of this process is a condition precedent to arbitration or small-claims court. A limitations period and arbitration filing deadline are tolled from receipt of a compliant notice until the later of completion of the conference or expiration of the 60-day period.
24.3 Arbitration provider and rules
If the Dispute is not resolved, either party may commence individual arbitration administered by National Arbitration and Mediation (“NAM”) under NAM’s Comprehensive Dispute Resolution Rules and Procedures, its consumer fee schedule and minimum fairness standards, and, where applicable, its supplemental rules for mass arbitration, in effect when the demand is filed, as modified by this Section. If NAM is unavailable or unwilling to administer the matter consistent with this Section and applicable consumer standards, the parties will use the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules or international procedures, as appropriate, or a New York court identified in Section 23 will appoint a substitute administrator. If these Terms conflict with an administrator rule, these Terms control unless the administrator or arbitrator determines that the conflicting term cannot lawfully or fairly be applied to the consumer.
24.4 New York seat; English language; hearing and remedies
The arbitration will be conducted by one neutral arbitrator. The legal seat and place of every arbitration is New York County, New York, and the award is deemed made there. The language is English. A hearing will ordinarily proceed by video, telephone, or written submissions; an in-person hearing may occur only when required by applicable law, the administrator’s applicable consumer standards, or the arbitrator for fundamental fairness. A physical hearing, witness, counsel, or participant located elsewhere does not change the legal seat to the fullest extent permitted by law. If interpretation or translation is reasonably necessary, allocation of its cost is governed by applicable law and the administrator’s rules. The arbitrator may award any individual remedy a court could award, including individual declaratory or injunctive relief, but may not award relief for or against a nonparty. The arbitrator will issue a reasoned written decision explaining the essential findings and conclusions. The proceeding and materials will remain confidential to the fullest extent permitted by law, subject to disclosure necessary to enforce rights, comply with law, or obtain professional advice. Judgment on the award may be entered and enforced in any court having jurisdiction over the party or assets against which enforcement is sought.
24.5 Fees
Unless applicable law or the administrator’s minimum fairness standards require otherwise, the party filing an arbitration will pay the consumer filing fee, and Sheer will pay the administrative, case-management, and arbitrator fees that the administrator’s consumer fee schedule allocates to the business. If Sheer initiates the arbitration, Sheer will pay the filing and other fees that the applicable rules require it to pay. If you demonstrate that you satisfy the standard for proceeding in forma pauperis in federal court or in a court of your state or country of residence, cannot obtain a waiver from the administrator of a filing fee that you are required to pay, and the administrator refuses to administer the arbitration solely because that fee remains unpaid, Sheer will pay the filing fee to the extent necessary for the arbitration to proceed, subject to any later lawful reallocation. Each party otherwise bears its own attorneys’ fees and costs, except that the arbitrator may award or reallocate fees and costs where authorized by these Terms, the administrator’s rules, or applicable law, including for a frivolous or bad-faith claim or defense, an improper purpose, or a material failure to comply with the mandatory informal-dispute-resolution process.
24.6 Coordinated and mass filings
If 25 or more substantially similar arbitration demands are submitted against the same party by or with the assistance of the same or coordinated counsel, organizations, or funding source within a 180-day period (“Coordinated Cases”), the administrator’s applicable mass-arbitration rules and fee schedule apply. To the fullest extent permitted by law, Coordinated Cases will be administered in batches of up to 100 demands (or one batch if fewer than 100 remain), with one process arbitrator or merits arbitrator, one procedural calendar, one hearing if needed, and one set of administrative and filing fees per side for each batch, while each claimant retains an individual claim and individual remedy. The administrator or a process arbitrator may determine whether demands are substantially similar and may modify batching, sequencing, bellwether, mediation, or other procedures to promote fair and efficient administration. Limitations periods are tolled for claims waiting to be filed or administered under this paragraph. This paragraph does not authorize class, collective, consolidated, or representative arbitration.
24.7 Exceptions and mandatory-law limitations
Either party may bring an eligible individual action in small-claims court in New York County or, where applicable law or the administrator’s consumer standards require, in the claimant’s county of residence. Either party may seek temporary or preliminary injunctive relief in a court with jurisdiction solely to protect intellectual property, confidential information, account or system security, evidence, or personal safety while arbitration is pending. You may report a matter to a government agency, and the agency may seek relief where authorized. A person alleging a sexual-assault or sexual-harassment dispute may elect a court proceeding to the extent provided by the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, and a court decides that Act’s applicability. This Section does not apply to an EU/EEA, United Kingdom, or Swiss consumer to the extent a pre-dispute arbitration agreement is nonbinding, unfair, or otherwise unenforceable under applicable law, unless the consumer validly agrees to arbitrate after the Dispute arises. In every other jurisdiction, this Section applies to the fullest extent permitted; if applicable law prohibits arbitration of a particular claim or remedy, only that claim or remedy is excluded and the remaining Disputes must be arbitrated.
24.8 Opt-out right
You may opt out of this Arbitration Agreement by sending an individualized written notice to legal@sheer.dating or to PWD Entertainment, LLC, Attn: Arbitration Opt-Out, 16192 Coastal Highway, Lewes, Delaware 19958, United States. Sheer must receive the notice within 31 days after you first become subject to this Arbitration Agreement. The notice must be sent by you individually (or by a legally authorized representative where applicable law requires), be personally signed, including by a valid electronic signature, and include your full legal name, Account e-mail or identifier, mailing address, date, and an unequivocal statement that you opt out of Section 24. A group, batch, automated, or counsel-signed notice for multiple users is ineffective except to the extent applicable law requires otherwise. A valid opt-out applies only to you and this Arbitration Agreement; all other provisions, including Section 23, remain effective. An update to these Terms does not create a new opt-out opportunity if you previously agreed to an arbitration agreement with Sheer and did not timely opt out. If you previously and validly opted out, you remain opted out unless you later affirmatively agree to arbitration.
24.9 Jury-trial and class-action waiver
For every Dispute subject to arbitration, you and Sheer knowingly and irrevocably waive trial by judge or jury. Whether in arbitration or court, you and Sheer may bring claims only in an individual capacity and not as a plaintiff, claimant, class member, private attorney general, or representative in a class, collective, consolidated, coordinated, mass, or representative proceeding. The arbitrator may not combine claims or preside over a representative proceeding without the written consent of every affected party. Only individual relief is available, except to the minimum extent applicable law makes a particular form of relief nonwaivable. If, after all appeals are exhausted, a court determines that this waiver cannot lawfully bar a request for nonwaivable public injunctive relief, only that request will be severed from arbitration and decided by the New York court identified in Section 23, or another court only if applicable law requires; the court proceeding will be stayed until the arbitrator finally resolves all arbitrable claims, unless applicable law requires otherwise.
24.10 Court proceedings, severability, and survival
Every court proceeding concerning this Section or a non-arbitrable Dispute is governed by Section 23 (Governing Law and Court Venue). Any non-arbitrable claim or remedy that is severed from arbitration will be stayed until the arbitrator finally resolves all arbitrable matters, unless applicable law requires otherwise. If a final decision finds a particular part of this Section unenforceable as to a specific claim or remedy, that part is severed and the remainder remains effective. If the class-action waiver is finally found unenforceable for a claim that cannot lawfully be severed, this Section is void only for that claim. Sheer may seek recognition or enforcement of an award in any jurisdiction where a party or assets are located, and doing so does not constitute consent to adjudication of the merits in that jurisdiction. This Section survives termination of the account, Service, and these Terms.
25. Electronic Communications and Legal Notices
You consent to receive transactional and legal communications electronically, including by e-mail, in-App message, push notification, or posting through the Service. Electronic communications satisfy a writing requirement to the extent permitted by law. Marketing communications are subject to the consent and opt-out rules that apply to them.
Sheer may send notice to the contact information associated with your account. Notice is effective when sent, posted, or otherwise delivered as applicable law provides. You must keep your contact information current.
Unless another section specifies a different method, legal notices to Sheer must be sent to legal@sheer.dating and PWD Entertainment, LLC, Attn: Legal, 16192 Coastal Highway, Lewes, Delaware 19958, United States. E-mail alone does not constitute formal service of process unless Sheer expressly agrees or applicable law provides otherwise.
26. Changes to These Terms
Sheer may revise these Terms, the Community Guidelines, or the Child Safety Standards Policy to reflect changes in the Service, business practices, technology, law, safety requirements, platform requirements, or other legitimate reasons. Sheer will post the revised document and update its effective date. Sheer will provide additional notice, and obtain consent, where applicable law requires it.
A material change ordinarily applies prospectively on the stated effective date. If you do not agree, you must stop using the Service and cancel any future renewal. Continued use after the effective date constitutes acceptance to the extent permitted by law. A material change to a Subscription applies no earlier than the next renewal when applicable law so requires.
A change to Section 24 (Arbitration Agreement, Class-Action Waiver, and Jury-Trial Waiver) does not apply to a Dispute of which Sheer had actual notice before the change. If Sheer materially changes the Arbitration Agreement, Sheer will provide any notice, consent, election, or other action required by applicable law.
27. General Terms
27.1 Entire agreement. These Terms, the applicable Country-Specific Terms, the Community Guidelines, the Child Safety Standards Policy, and any transaction- or feature-specific terms presented to you constitute the entire agreement concerning the Service and supersede prior understandings on the same subject, except that they do not supersede a separate written agreement signed by an authorized Sheer representative.
27.2 Assignment. You may not assign or transfer these Terms or an account without Sheer’s written consent. Sheer may assign these Terms, in whole or in part, to an affiliate or in connection with a financing, reorganization, merger, acquisition, sale of assets, or similar transaction, subject to applicable law.
27.3 Severability and interpretation. If a provision is unenforceable, it will be enforced to the maximum lawful extent or severed, and the remaining provisions remain effective. “Including” means “including without limitation.” Headings are for convenience and do not limit meaning. No ambiguity will be construed against a party solely because that party drafted the language.
27.4 No waiver. Failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the stated instance.
27.5 Force majeure. Sheer is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil disorder, epidemic, labor dispute, utility or network failure, cyberattack, government action, sanctions, app-store action, or third-party service failure, except to the extent applicable law provides otherwise.
27.6 No agency or third-party beneficiaries. Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and Sheer. Except (i) as expressly provided in Section 13 and this Section 27.6, and (ii) that each Sheer Party is an intended third-party beneficiary of Sections 20, 21, and 22 with the right to enforce those Sections directly, these Terms confer no rights, benefits, or remedies on any person other than you and Sheer. Each Application Store through which you obtained the App (including Apple Inc. and its affiliates in respect of the Apple App Store, Google LLC and its affiliates in respect of Google Play, and the operator of any other applicable Application Store) is an intended third-party beneficiary of, and may enforce as against you, the provisions of these Terms addressed to that Application Store or that grant rights to that Application Store.
27.7 Language of the Service and these Terms. English is the primary and official language of the Service and these Terms. Any translation that Sheer makes available is provided solely for convenience and reference and may not reflect the most recent English version. To the fullest extent permitted by law, the English version controls any discrepancy, ambiguity, or conflict. A mandatory local-language version controls only to the minimum extent applicable law requires. Sheer does not warrant the accuracy or completeness of an automated or third-party translation.
27.8 Survival. Provisions that by their nature should survive termination survive, including Sections 6, 8, 10–15, 17–24, and 27.
28. Contact Information
PWD Entertainment, LLC
16192 Coastal Highway
Lewes, Delaware 19958
United States
General support: support@sheer.dating
Safety and underage-use reports: safety@sheer.dating
Privacy inquiries: privacy@sheer.dating
Legal notices and arbitration opt-outs: legal@sheer.dating
Copyright notices: copyright@sheer.dating
Community Guidelines
Child Safety Standards Policy
Contact information may be updated through the Website or App. A jurisdiction-specific contact or grievance officer, where required, appears in the Country-Specific Terms or a local notice.
COUNTRY-SPECIFIC TERMS
These Country-Specific Terms form part of the Terms. They apply according to your habitual residence and consumer status, not merely citizenship or temporary travel, and only to the extent the relevant law applies to Sheer, the user, or the transaction. The inclusion of a jurisdiction is anticipatory and does not constitute an offer or solicitation of the Service there, an admission that Sheer is doing business, has an establishment, or is subject to general jurisdiction there, or a representation that the Service or every feature is available or lawful there. Sheer may add a supplement before entering a market or before the law requires it. If a local provision conflicts with the global Terms, the local provision controls only for the conflict. Select Contents to return to the linked contents.
Australia and New Zealand
These provisions apply if you reside in Australia or New Zealand.
Nothing in these Terms excludes, restricts, or modifies a consumer guarantee, right, or remedy under the Australian Consumer Law, the New Zealand Consumer Guarantees Act, the New Zealand Fair Trading Act, or another law that cannot lawfully be excluded. The disclaimers and limitations in Section 20 and Section 21 apply only to the extent consistent with those nonwaivable protections.
If Sheer supplies a service that fails to comply with a nonwaivable guarantee, your remedies are those provided by applicable law. Section 24 (Arbitration Agreement) applies only to the extent enforceable and does not waive a mandatory right to use a court or tribunal available under Australian or New Zealand law. The New York choice-of-law and forum provisions do not prevent reliance on mandatory local law.
Belarus
These provisions apply to a consumer habitually resident in Belarus, to the extent Sheer lawfully makes the Service available there.
Mandatory Belarus consumer-protection, e-commerce, language, payment, cancellation, refund, and court-access rights prevail over conflicting provisions. Sheer will provide a local-language version and transaction disclosures where required. The New York choice of law, forum covenant, and Section 24 (Arbitration Agreement) apply only to the extent they do not deprive a Belarus consumer of a nonwaivable local right or forum.
Brazil
These provisions apply to a consumer resident in Brazil.
A Portuguese-language version will be made available where required. Mandatory rights under Brazilian consumer law prevail over conflicting provisions, including rights concerning clear precontract information, recurring charges, cancellation, refunds, service quality, data protection, and access to Brazilian consumer authorities and courts.
To the extent the statutory cooling-off right applies to a remote purchase, you may withdraw within seven days after the contract or purchase is concluded, using the in-App cancellation method or support@sheer.dating. Sheer will process the refund through the original payment channel as applicable. A checkout request for immediate supply or use of digital content affects the withdrawal right only to the extent Brazilian law permits.
Section 24 (Arbitration Agreement) binds a Brazil consumer only if, and to the extent, a pre-dispute consumer arbitration agreement is valid under Brazilian law or the consumer separately agrees to arbitration after the Dispute arises. Otherwise, the consumer may bring a claim in a competent Brazilian court, and mandatory Brazilian forum rights prevail over the New York forum covenant.
Canada
These provisions apply to a consumer resident in Canada.
Mandatory federal and provincial consumer rights—including rights concerning disclosure, unfair practices, recurring subscriptions, cancellation, refunds, digital services, and access to courts—prevail over conflicting provisions. Section 24 (Arbitration Agreement) and the class-action waiver apply only to the extent permitted by the law of the applicable province and do not waive a nonwaivable consumer forum or remedy.
Before a Québec consumer enters a contract of adhesion, a French version of the contract must be presented where Québec law requires it. Only after receiving the French version may the consumer expressly choose to be bound by a version in another language. Sheer must deploy the complete French version of these Terms before accepting a Québec user. Mandatory Québec consumer-protection and language rights prevail, and a Québec consumer may use the courts and remedies available under Québec law.
Any cancellation or refund right provided by applicable provincial law may be exercised through the purchase channel or support@sheer.dating. If an app store processed the purchase, its participation may be necessary to issue the refund.
European Union / European Economic Area
These provisions apply if you are a consumer habitually resident in the European Union or European Economic Area (“EU/EEA”).
You retain the mandatory consumer protections of your country of habitual residence and may bring proceedings in the courts available under applicable EU and national law. The New York choice-of-law and forum provisions apply only to the extent they do not deprive you of those protections. Section 24 (Arbitration Agreement) does not bind an EU/EEA consumer before a Dispute arises to the extent applicable law treats the clause as nonbinding or unfair; the parties may agree to arbitrate after the Dispute arises where lawful.
If you purchase a Paid Service directly from Sheer under a distance contract, you may withdraw within 14 days without giving any reason. The period expires 14 days after the contract is concluded. Notify Sheer by an unequivocal statement through the in-App cancellation method, at support@sheer.dating, or by using the Model Cancellation and Withdrawal Notice. If you requested performance during the withdrawal period and later withdraw, Sheer may charge the proportionate amount permitted by law for services supplied before withdrawal. Sheer will make any required refund without undue delay and generally within 14 days after receiving notice, using the original payment method unless otherwise agreed.
For digital content supplied immediately and not on a tangible medium, the withdrawal right is lost only after you have given the prior express consent and acknowledgment required by law and supply has begun. A checkout screen may request that consent. Purchases through Apple, Google, or another platform are also subject to the platform’s lawful withdrawal and refund process.
Nothing in these Terms limits mandatory remedies for digital content or a digital service that does not conform to the contract. Sheer will modify an ongoing digital service only on a valid contractual basis and with any information, notice, and termination right required by law.
Where the Digital Services Act applies, Sheer will provide any required statement of reasons and internal complaint mechanism for a qualifying Content or Account restriction. You may use a certified out-of-court dispute-settlement body or seek judicial redress where the DSA provides. Notices of allegedly illegal Content may be submitted through the reporting tool or to legal@sheer.dating and should identify the Content, its location, the legal basis, and the reporting party's contact information and good-faith statement.
India
These provisions apply to a consumer resident in India, to the extent Sheer lawfully makes the Service available there.
Mandatory Indian consumer, e-commerce, information-technology, intermediary, payment, and court or commission rights prevail over conflicting provisions. Section 24 (Arbitration Agreement) applies only to the extent enforceable and does not prevent a consumer from using a nonwaivable consumer commission, court, or regulatory remedy.
India Grievance Officer: [name will be inserted prior to launch in India] Complaints may also be submitted through the in-App reporting process or support@sheer.dating. Sheer will acknowledge and resolve complaints, and will address qualifying complaints involving nonconsensual intimate imagery, impersonation, nudity, sexual conduct, or other urgent content, within the periods required by applicable Indian law.
Sheer may publish additional India-specific rules, officer details, and transparency information if user scale, feature design, or law triggers additional intermediary obligations. Those materials will form part of these Terms only to the extent expressly stated.
Japan
These provisions apply to a consumer resident in Japan.
Mandatory protections under Japanese consumer law prevail. No disclaimer, limitation, or indemnity excludes liability to the extent exclusion is invalid under the Consumer Contract Act or another applicable law, including liability resulting from intentional misconduct or gross negligence where it cannot be limited.
Price, recurring-billing, renewal, cancellation, and seller information required for an online transaction will be displayed in Japanese or another legally permitted form before purchase. Japanese law does not provide a universal cooling-off right for every online digital-service purchase; any cancellation or refund right is the right stated at checkout or required by law. A Japan consumer may use a competent Japanese court where applicable law provides.
Kazakhstan
These provisions apply to a consumer resident in Kazakhstan, to the extent Sheer lawfully makes the Service available there.
Mandatory Kazakhstan consumer, e-commerce, language, payment, cancellation, refund, and court-access rules prevail over conflicting provisions. Sheer will provide Kazakh- or Russian-language terms and purchase information where required. The New York choice of law, forum covenant, and Section 24 (Arbitration Agreement) do not waive a nonwaivable Kazakhstan consumer right or forum.
Russia
These provisions apply to a consumer resident in the Russian Federation only to the extent Sheer may lawfully offer the Service without violating sanctions, export controls, app-store restrictions, content rules, or other applicable law.
Where the Service is offered, Sheer will provide Russian-language terms and legally required seller, payment, subscription, cancellation, and complaint information. Mandatory Russian consumer rights and access to competent local courts prevail over conflicting choice-of-law, forum, arbitration, disclaimer, limitation, or refund provisions. The New York forum covenant and Section 24 (Arbitration Agreement) apply only to the extent enforceable. Sheer may restrict features or discontinue access where continued operation would create a legal or safety risk.
South Korea
These provisions apply to a consumer resident in South Korea.
Mandatory Korean consumer and electronic-commerce rights prevail. To the extent applicable law grants a cancellation right for a distance purchase, you may generally cancel within seven days after receiving the legally required contract information or supply, subject to statutory exceptions. A withdrawal right for digital content may be limited after supply begins only if Sheer provided the required notice, obtained the required consent, and supplied any legally required sample or trial opportunity.
Sheer will display seller, price, recurring-billing, cancellation, refund, and complaint information in the manner required by Korean law. The New York forum covenant and Section 24 (Arbitration Agreement) apply only to the extent enforceable and do not displace a mandatory Korean court or dispute process.
Switzerland
These provisions apply to a consumer habitually resident in Switzerland.
You retain mandatory Swiss consumer protections and any nonwaivable right to sue in a competent Swiss court. The New York choice-of-law and forum clauses apply only to the extent permitted by Swiss law. Section 24 (Arbitration Agreement) does not bind a Swiss consumer before a Dispute arises to the extent applicable law makes the clause nonbinding; the parties may agree to arbitrate after the Dispute arises where lawful. Switzerland does not provide a general statutory withdrawal right for every online service purchase; your cancellation rights are those displayed at checkout or otherwise required by Swiss law.
Türkiye
These provisions apply to a consumer resident in Türkiye.
Sheer will provide the precontract information, Turkish-language disclosures, recurring-payment terms, seller information, and other materials required by Turkish consumer law. Mandatory Turkish consumer rights and access to consumer arbitration committees or courts prevail over conflicting provisions.
Where the statutory distance-contract withdrawal right applies, you may withdraw within 14 days through the in-App cancellation method, support@sheer.dating, or the Model Cancellation and Withdrawal Notice. A withdrawal right for immediately supplied digital content or a digital service is lost or limited only after the notice, prior express consent, and acknowledgment required by law. Section 24 (Arbitration Agreement) applies only to the extent valid under Turkish law and does not displace a mandatory consumer arbitration committee, court, or remedy.
Ukraine
These provisions apply to a consumer resident in Ukraine, to the extent Sheer lawfully makes the Service available there.
Mandatory Ukrainian consumer, e-commerce, language, payment, cancellation, refund, digital-service, and court-access rights prevail over conflicting provisions. Sheer will provide a Ukrainian-language version and local transaction information where required. The New York choice of law, forum covenant, and Section 24 (Arbitration Agreement) do not deprive a Ukraine consumer of a nonwaivable local right or remedy.
United Kingdom
These provisions apply if you are a consumer habitually resident in the United Kingdom.
You retain mandatory rights under UK consumer law and may bring proceedings in the courts available under applicable UK law. The New York choice-of-law and forum provisions apply only to the extent they do not deprive you of those rights. Section 24 (Arbitration Agreement) does not bind a UK consumer before a Dispute arises to the extent applicable law treats it as unfair or nonbinding; the parties may agree to arbitrate after the Dispute arises where lawful.
Fourteen-day cancellation right
If you purchase a Paid Service directly from Sheer under a distance contract, you have the right to cancel that contract within 14 days without giving any reason. The cancellation period expires 14 days after the contract is made. To exercise the right, notify Sheer of your decision by an unequivocal statement through the in-App cancellation method, by contacting support@sheer.dating, or by using the Model Cancellation and Withdrawal Notice. If you expressly requested supply during the cancellation period and then cancel, Sheer may deduct the proportionate amount permitted by law for the service supplied before cancellation. Sheer will make any required refund within the legally required period using the original payment method unless otherwise agreed.
For digital content supplied immediately, the cancellation right is lost only after you expressly consent to immediate supply and acknowledge the loss of the right, and supply begins. Purchases through an app store are also subject to the store’s lawful process.
Nothing in these Terms limits mandatory rights relating to digital content or services, including rights that the Service be provided with reasonable care and skill and that digital content be of satisfactory quality, fit for a particular disclosed purpose, and as described, to the extent those rights apply.
United States
These provisions apply to users residing in or located in the United States.
Section 24 (Arbitration Agreement, Class-Action Waiver, and Jury-Trial Waiver) applies unless you timely opt out under Section 24.8 or an express exception or applicable nonwaivable law provides otherwise. State law may provide additional, nonwaivable cancellation, renewal, refund, warranty, or liability rights.
Certain state dating- or social-referral-service cancellation rights
If you reside in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, or Wisconsin, and applicable law treats your purchase as a dating, social-referral, or similar service contract, the following notice applies:
YOU MAY CANCEL THE COVERED CONTRACT, WITHOUT PENALTY OR OBLIGATION, AT ANY TIME BEFORE MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THE CONTRACT, EXCLUDING SUNDAYS AND LEGAL HOLIDAYS TO THE EXTENT APPLICABLE LAW SO PROVIDES. TO CANCEL, SEND A SIGNED AND DATED NOTICE STATING THAT YOU ARE CANCELING TO support@sheer.dating AND PWD ENTERTAINMENT, LLC, ATTN: CANCELLATIONS, 16192 COASTAL HIGHWAY, LEWES, DELAWARE 19958. INCLUDE YOUR NAME, ACCOUNT E-MAIL, PURCHASE DATE, AND PURCHASE PLATFORM.
If an app store processed the purchase, you must also follow the store’s cancellation or refund process where required. If applicable state law provides a prorated refund because a subscriber dies or becomes disabled and unable to use the Service during the subscription term, Sheer will provide that refund upon legally sufficient notice and documentation. These rights are in addition to other rights that cannot be waived.
New York subscribers
If applicable New York law treats your paid Subscription as a social-referral-service contract: (a) the contract and any renewal will not exceed the price or term limits applicable under New York law; (b) Sheer will not require you to purchase an ancillary service as a condition of entering the covered contract; (c) the Service does not guarantee any number of referrals because it provides search, discovery, algorithmic, or location-based matching functionality; (d) by written notice to support@sheer.dating and PWD Entertainment, LLC, Attn: Subscription Hold, 16192 Coastal Highway, Lewes, Delaware 19958, you may place the Subscription on hold for up to one year, or for a mutually agreed longer period not exceeding two years; (e) if Sheer does not furnish any social referral for two successive months, you may cancel and receive the refund required by law, and Sheer may retain only the greater of 15% of the cash price or a pro rata amount based on the referrals furnished; and (f) if you permanently move to a location where Sheer does not lawfully offer the paid Service, contact support@sheer.dating, and Sheer will apply a fair and reasonable moving policy, which may include continued service where available, suspension, credit, alternative service, or a refund as required by law. You may also cancel a covered New York contract without a cancellation fee within three business days after receiving the contract by timely sending a signed and dated notice by certified or registered U.S. mail or e-mail as stated in the New York Notice of Cancellation. Sheer will return payments within 10 business days after receiving a valid cancellation notice, subject to app-store processing procedures that do not reduce your mandatory rights.
Sheer will not, without the prior written consent required by New York law, sell, assign, or otherwise transfer for business or another covered purpose personal or private information acquired directly or indirectly from you. At expiration or termination of the covered contract or services, Sheer will promptly return the covered information and materials by certified mail or destroy and delete them from electronic storage and promptly provide any legally required certification of destruction or deletion, except to the extent retention is required by applicable federal, state, or local law, rule, or regulation or to comply with a judicial order. The separate New York Dating Service Consumer Bill of Rights must also be provided or conspicuously linked at each covered sale or renewal as required by law.
New York Notice of Cancellation
For a New York transaction subject to General Business Law § 394-c, the transaction-specific copy of this notice furnished at sale must be completed with the transaction date and cancellation deadline and provided in the form and number of copies required by law. You may use the following notice or an equivalent completed notice provided with the transaction:
NOTICE OF CANCELLATION
[DATE OF TRANSACTION]
YOU MAY CANCEL THIS CONTRACT, WITHOUT ANY PENALTY OR OBLIGATION, WITHIN THREE (3) BUSINESS DAYS AFTER THE DATE OF THIS CONTRACT BY MAILING THIS SIGNED AND DATED NOTICE OF CANCELLATION BY CERTIFIED OR REGISTERED UNITED STATES MAIL OR EMAIL TO THE SELLER AT THE ADDRESS OR EMAIL ADDRESS SPECIFIED HEREIN. IF YOU CANCEL, ANY PAYMENTS MADE BY YOU UNDER THE CONTRACT WILL BE RETURNED WITHIN TEN (10) BUSINESS DAYS FOLLOWING RECEIPT BY THE SELLER OF YOUR CANCELLATION NOTICE. TO CANCEL THIS TRANSACTION, MAIL BY CERTIFIED OR REGISTERED UNITED STATES MAIL OR EMAIL A SIGNED AND DATED COPY OF THIS CANCELLATION NOTICE TO:
PWD ENTERTAINMENT, LLC, ATTN: CANCELLATIONS, 16192 COASTAL HIGHWAY, LEWES, DELAWARE 19958; support@sheer.dating
NOT LATER THAN: [CANCELLATION DEADLINE]
I HEREBY CANCEL THIS TRANSACTION.
BUYER’S SIGNATURE: ______________________________ DATE: __________________
California electronic-commerce notice
Under California Civil Code § 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254. Sheer’s provider name, address, and contact information appear in Section 28 (Contact Information), and current prices are displayed before purchase.
National Human Trafficking Hotline. If you or someone you know is a victim of human trafficking, contact the National Human Trafficking Hotline at 1-888-373-7888 or text 233733.
California release
To the fullest extent permitted by law, a California user who releases a claim under Section 6 or Section 10 also waives California Civil Code § 1542, which generally provides that a general release does not extend to claims the releasing party does not know or suspect to exist and that would have materially affected the settlement with the released party. This waiver does not apply to a claim that cannot lawfully be released.
New Jersey residents
For a New Jersey consumer, the disclaimers, limitations, release, and indemnification provisions apply only to the fullest extent permitted by New Jersey law. Nothing in these Terms limits a right under the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act or excludes Sheer’s liability for its own tortious conduct where exclusion is prohibited.
Automatic renewal
Sheer will provide automatic-renewal disclosures, obtain affirmative consent, send confirmations or reminders, and provide an online or other cancellation method to the extent required by the law of your state. The transaction terms presented at enrollment are part of these Terms for your Subscription.
Other Jurisdictions
If your jurisdiction is not separately identified in this Supplement, the global Terms—including the New York governing-law and forum provisions and Section 24 (Arbitration Agreement)—apply to the fullest extent permitted, subject only to mandatory consumer, contract, language, cancellation, digital-service, recurring-payment, platform, arbitration, and court-access rules that cannot lawfully be waived.
Sheer may issue a local translation, notice, or additional jurisdiction-specific term before entering a market, before making a feature available there, or proactively in anticipation of future availability. A local term controls only for the jurisdiction and subject matter it identifies. Neither the existence of these Terms nor the inclusion of a jurisdiction-specific provision constitutes an offer or solicitation in that jurisdiction, an admission that Sheer is doing business or has an establishment there, consent to general jurisdiction, or a representation that Sheer has completed every registration, license, localization, age-assurance, content, payment, or other market-entry requirement. Sheer may limit or withhold availability until applicable requirements are satisfied.
Model Cancellation and Withdrawal Notice
This model form is provided for jurisdictions and purchase channels that require or accept a model cancellation or withdrawal form. You are not required to use this form where applicable law permits an equivalent unequivocal statement. Complete and send it only if you wish to cancel or withdraw and the form is accepted for your jurisdiction or purchase channel. A purchase through a Third-Party Store may also require use of the store’s cancellation or refund process.
| Field | Information |
|---|---|
| To | PWD Entertainment, LLC, Attn: Cancellations, 16192 Coastal Highway, Lewes, Delaware 19958, United States; support@sheer.dating |
| Notice | I hereby give notice that I cancel or withdraw from my contract for the following Paid Service or Subscription: |
| Product / Subscription | |
| Order or account e-mail | |
| Order / contract date | |
| Name | |
| Address (if required) | |
| Signature (only if sent on paper) | |
| Date |
A cancellation is effective according to applicable law and the purchase platform’s rules. Keep a copy of the notice and proof of sending.
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Map and place data
Event location search uses Google Maps Platform. Use of Google Maps content is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Confirmed addresses are normalized through Amazon Location Service (data sources and attribution). Some place names come from OpenStreetMap data, © OpenStreetMap contributors, available under the Open Database License.